Empathy strengthens leadership by building trust, respect, and belonging. It supports fairness, psychological safety, and better decisions. Though it risks burnout, empathy remains essential for ethical, resilient, and sustainable organisations.
Misused metrics distort behaviour, erode trust, and weaken goals. Used wisely—aligned with values, ethics, and systems thinking—they support better decisions and create environments where people and organisations can thrive.
FranklinCovey’s Leading at the Speed of Trust offers helpful tools but oversimplifies trust. A satisficing approach—grounded in practical action and shaped by culture and relationships—builds trust iteratively, supporting resilient, sustainable leadership.
Trust underpins leadership and shared purpose. FranklinCovey frames trust as measurable through behaviours like integrity and capability, boosting speed and lowering costs. Yet trust endures only when leaders also attend to relational and contextual realities.
