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Leadership & Management

Why Trust Matters More Than Data in Decision-Making

Facts are mute; their power depends on the credibility of those who present them. In organisations, trust shapes whether reports persuade or vanish into doubt. Reason often follows allegiance, not evidence, making ethos decisive. To improve decisions, leaders must treat trust as capital and judgment

A painting by Winslow Homer showing four boys and a man sailing a small boat called Gloucester across choppy seas under a clo
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An illustration depicting a crowded business meeting in an office. At the centre, a bewildered manager in a navy suit gesture

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