On the daily, unglamorous work but vitally important work of managing people—a discipline in its own right, not a consolation prize for those who didn't make leadership.
80 essays
Working with excellent colleagues is energising; managing poor performers is not. Incompetence, gaming, and legal barriers make dismissal costly, harming high performers. Strong performance management demands clarity, documentation, and strategic discipline to protect organisational integrity.
In planning, hope often crowds out critical thinking as leaders chase the next project as the imagined fix. Seen in publishing’s “green awning effect,” this bias favours new ideas over hard lessons from history. Better strategy comes from learning what already failed.
Anyone can ask questions, but effective questioning is a leadership skill. Senior leaders must use strategic inquiry—not just operational queries—to guide teams through uncertainty, strengthen decision-making, and foster innovation.
Inspired by *Kaizen*, incremental improvement unlocks latent potential by favouring small, continuous changes over quick wins. The 1% principle shows how steady progress compounds into significant long-term personal and professional gains.
In an uncertain employment landscape, context matters. Work serves the organisation, not individual agendas. When employees and managers act in good faith and meet their obligations while preparing for multiple futures, organisations become healthier, more stable, and more effective.
Although we cannot know what tomorrow brings, we can use a pattern recognition approach to lower risk and devise stronger strategies. This is because while it is nearly impossible for us to predict one specific future, we can confidently position for multiple probable futures.
When managers fall into the sunk cost fallacy, more data rarely helps because the problem is emotional, not rational. Biases like ego, loss aversion, and optimism drive persistence. Awareness, governance, and decisive leadership matter more than analysis alone.
Ever get the sense that the meeting you are in is more about appearances than actions? Find that people keep on raising decision items that were already settled? Notice irrelevant issues dominate the agenda? Quite possibly an aspiring CIA operative is sabotaging your meeting.
A crisp document should be narrative and substantial, not slides. As Bezos argues, six-page memos beat PowerPoint, which sells rather than thinks. When meetings reward persuasion over reasoning, organisations get polished form but weak substance.
Organisations that are above average in their track record of developing leader-managers put an emphasis on creating challenging opportunities, not just for aspiring talent but for incumbent Line Managers who can too easily become stale.
By leveraging the management tool of control to harness the energy released by the leadership tool of motivation, the informal leadership networks that arise can handle the greater demands that result from the organisational change process.
When alignment and planning are conjoined, the process releases untapped potential. This is because a leader-manager is energising people by unlocking feelings of autonomy, competence, and relatedness. An approach that ultimately leads to greater wellness.
Competent planning is a vital reality check on exuberant strategy, and sound strategy gives planning the direction to bring about change.
When Line Managers lack the hard skills of process design and implementation, the capacity to initiate changes in procedure, or the ability to write sound policy, and instead try to *lead* their team to success by hiring or co-opting other managers in the business to solve their problems, an engine
By stepping away from being a subject matter expert and toward a focus on people and coaching, a manager is in a much better position to transform their job into a leadership role.