The Value of a Chief of Staff
A good CoS helps a leader achieve their potential in a sustainable way that delivers long term success when managing complex organisations.
On the daily, unglamorous work but vitally important work of managing people—a discipline in its own right, not a consolation prize for those who didn't make leadership.
80 essays
A good CoS helps a leader achieve their potential in a sustainable way that delivers long term success when managing complex organisations.
By taking charge of our recovery experiences, we have the power to become masters of our mood at work.
Meetings are the space in our day we make to provide some sort of service to other people.
Going against the grain may make people feel unsafe, yet it is through this process that true psychological safety is ultimately achieved—because people feel safe to feel unsafe and to challenge the status quo.
Setting boundaries will see some employee attrition, but those who remain will feel a heightened sense of trust and an improved quality of employment.
Once the capability gap is closed, instead of feeling fear and frustration about not knowing how to perform a role or achieve an outcome, staff are empowered to deliver value and be rewarded for their achievement.
In an era of heightened employee mobility, hybrid work environments, and a skills shortage, the idea of matching great talent with critical roles may not be new, but it is more essential than ever.
The challenge for managers is that we are no longer comparing apples with apples. Instead, we must leverage the power of personas to better understand the individuals that make up our teams.
By tackling some of the common problems, teams and organisations will be well placed to achieve aspirational efficiency objectives. When this happens, we can get one of those virtuous circles in which the approach sticks and compounds over the years.
This approach yields good, if imperfect, OKRs while advancing real management: pushing teams beyond comfort to learn, improve, and explore—driving meaningful transformation and unlocking organisational value.
Providing more structure, not less, in both the daily tasks of employees and their perceptions about career pathways, offers the strongest viable path to improved staff retention and higher team performance.
By reframing the leadership models presented, propositions for managers can be advanced to enable better leadership of people with GenMe attitudes.
Given the obvious dichotomy in this approach to work generations, the practical implications for management are that the leadership theories many have encountered will struggle to provide solutions when it comes to developing coherent teams.
Managers often fail to build autonomous teams,keeping themselves in a job to solve for problems which should have long since been put behind the organisation.
The value of a WIP is to discuss and monitor results. Unpacking how the outcomes of work relate to the organisation's strategic goals.