On how people actually think and behave, as distinct from how organisational theory assumes they do.
45 essays
Empathy strengthens leadership by building trust, respect, and belonging. It supports fairness, psychological safety, and better decisions. Though it risks burnout, empathy remains essential for ethical, resilient, and sustainable organisations.
Narrow Band Comprehension limits individual and organisational performance through selective understanding. Organisations can counter it by promoting broad engagement, holistic metrics, and governance-based accountability.
In leadership, few tasks are more consequential than making decisions — especially difficult ones. Decisions often come with uncertainty, incomplete information, and conflicting values. The best leaders manage these complexities by
In workplaces that reward busyness, activity often replaces real productivity. Non-essential work drives exhaustion, not value. Time boxing, prioritisation, and delegation help refocus effort on meaningful work, improving effectiveness, creativity, and well-being.
“They don’t know what they don’t know” captures a core leadership risk. Unaware managers make poor decisions and damage morale. Organisations that embrace learning, critical thinking, and ethical judgment build more resilient and just systems.
In planning, hope often crowds out critical thinking as leaders chase the next project as the imagined fix. Seen in publishing’s “green awning effect,” this bias favours new ideas over hard lessons from history. Better strategy comes from learning what already failed.
Critical thinking is vital but demanding. It isn’t fixed; it’s built through practice. Time for deep thought, less multitasking, patience, writing, and wide reading sharpen judgment, creativity, and the development of original, valuable ideas.
Anyone can ask questions, but effective questioning is a leadership skill. Senior leaders must use strategic inquiry—not just operational queries—to guide teams through uncertainty, strengthen decision-making, and foster innovation.
The first in a series on learning from history and its value for organisational decision-making. Today, those who draw lessons from the past risk being labelled “on the wrong side of history,” much as dissenters in business face exile for challenging dominant narratives.
A fixed mindset breeds stagnation and toxicity; a growth mindset supports learning, collaboration, and innovation. But it isn’t blind optimism or effort alone. Real growth requires self-awareness, discipline, and balancing the fixed and growth impulses within us.
Overconfidence distorts managerial decisions, fuelling poor strategy and ego. Shifting from prediction to preparation, grounding judgment in rational thinking, and valuing informed anecdote alongside data helps balance confidence with pragmatism and improves organisational outcomes.
When we judge the principle 'be right a lot' on inputs rather than outcomes we can make rational choices about the future, secure in the knowledge that we have positioned rather than predicted our future, that our future is based on skill and not luck, and that we are people worth following.
Although we cannot know what tomorrow brings, we can use a pattern recognition approach to lower risk and devise stronger strategies. This is because while it is nearly impossible for us to predict one specific future, we can confidently position for multiple probable futures.
John Boyd’s OODA Loop—observe, orient, decide, act—highlights agility, context, and speed in decision-making. Challenging linear models, it shows why adaptive thinking is critical to leadership and organisational success.
Reframing so-called “negative” people as pragmatists exposes unchecked optimism as a driver of the sunk cost fallacy—loss aversion, ego, and false hope. Drop the Kool-Aid, face reality, and better decisions come into view.